Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
For a refund, items must be unused with all tags attached, returned in the original packaging and in a re-saleable condition. We reserve the right to make a deduction from your refund to cover any repackaging costs.
If you wish to return an item please email info@kokiliprojects.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if arranged via our service.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or goods damaged by the delivery company.
NON-RETURNABLE ITEMS:
Furniture
Made to order/special items
FAULTY GOODS
Faults with our products are rare but if you have received a faulty item please get in touch with us immediately using our contact page or email us at info@kokiliprojects.com.